Orders can be cancelled for a $5 cancellation fee if all of the following conditions can be met: 1. This does not apply to Amazon or credit or debit card orders. Unfortunately PayPal has introduced non-refundable processing fees with an effective rate of 2.9% of the transaction value + 30p per transaction which will be deducted from any PayPal order that is cancelled or refunded. Items returned due to Refusal to Sign, Collect or rearrange Delivery or other Non-Delivery issues will incur a $15 Non-Delivery fee before being refunded. Returns that are rejected can incur a returns fee of $15 unless it qualifies for warranty repair. However, at our discretion, we can deduct a restocking fee to faciliate an exchange to something else or store credit. Items that have been used and are not in their original condition will generally not be refunded. If the item is still in its original condition then store credit will be issued less a $7 inspection fee. Items returned where the security tag has been removed will incur an inspection fee, where the item will be inspected under the microscope by our workshop. Items returned within the valid return periods and where the security tag is intact and the item is in its original condition we aim to process a full refund or exchange within 7 Days.
Duty/tax is non-refundable except for store credit refunds.Īll of our products come with a one year guarantee.
Items are to be returned to our New Jersey hub. Bespoke, altered or made to measure Jewellery is non-returnable. Between 1st November and 31st December the return period is extended up to 31st January the following year provided items are still in their original condition and the security tag has not been removed. If for any reason you are not satisfied, you may return an item in its original condition with the security tag intact, within 30 days of the date of shipment for a refund. Between 1st November and 31st December the exchange period is extended up to 31st January the following year provided items are still in their original condition and the security tag has not been removed. We know sizing can be an issue so for all returnable items we offer a free exchange within 30 days or for gift items within 45 days.
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